Last Updated: February 20, 2026
 

Welcome to Heaven Sent Healthy Pet. These Terms of Service ("Terms") govern your access to and use of www.HeavensentHealthyPet.com (the "Site"), as well as any products, services, memberships, and content provided by Heaven Sent Healthy Pet, LLC ("we," "us," or "our").

By accessing our Site, creating an account, or purchasing our products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.
 

1. Veterinary & Health Disclaimer

Not a Substitute for Veterinary Care: The content, blog posts, social media updates, and product descriptions provided on our Site are for informational and educational purposes only. While we specialize in holistic remedies, herbal supplements, and raw diets, we are not veterinarians. Our products and guidance are not intended to diagnose, treat, cure, or prevent any disease.

Chronic Conditions: If your pet has a chronic condition or health concern, you should consult with a licensed holistic or traditional veterinarian before changing their diet or introducing new supplements, essential oils, or remedies. You assume full responsibility for any choices made regarding your pet’s health based on the information provided on this Site.

2. Product Handling & Safety Assumption of Risk

Raw Food & Meaty Bones: We sell raw dog and cat food, raw meaty bones, and raw treats. Handling raw meat carries inherent risks, including exposure to bacteria. By purchasing these products, you acknowledge these risks and agree to follow all safe handling, storage, and sanitation guidelines. Heaven Sent Healthy Pet, LLC is not liable for any illness to humans or pets resulting from the improper handling, storage, or feeding of raw products.

Choking Hazards: Raw meaty bones, dehydrated treats, and bakery cookies must be fed under strict supervision. We are not responsible for choking, splintering, or bowel obstructions that may occur.

3. Accounts and Membership

Account Creation: To access certain features, including purchasing products and joining our membership area, you may be required to register for an account. You agree to provide accurate, current, and complete information and to update it as necessary.

Account Security: You are responsible for maintaining the confidentiality of your account login credentials. You agree to notify us immediately of any unauthorized use of your account.

Membership: Access to our upcoming membership area will be subject to specific community guidelines. We reserve the right to suspend or terminate accounts that violate these Terms or disrupt our community.

4. Payments, Billing, and Subscriptions

Payment Processing: We use Stripe, a secure third-party payment processor, to handle all transactions. By submitting your payment information, you grant us the right to provide this information to Stripe, subject to their privacy policy and terms of service. We do not store your full credit card information on our servers.

One-Time Purchases: Products purchased on a one-time basis will be billed immediately at the time of checkout. All prices are listed in US Dollars and do not include applicable taxes or shipping fees, which will be calculated and added to your total before checkout.

Subscription Services (Auto-Ship): We offer select food, supplements, and other products on a recurring subscription basis. By enrolling in a subscription, you agree to the following:

• Automatic Billing: You authorize us to automatically charge your chosen payment method on a recurring basis (e.g., weekly, monthly) according to the delivery schedule you select.

• Cancellation and Modification: You may pause, modify, or cancel your subscription at any time by logging into your account. To avoid being charged for your next delivery, modifications or cancellations must be completed at least 48 hours before your next scheduled processing date.

• Out of Stock Items: If a subscribed item is temporarily out of stock, we will notify you and either delay your shipment, offer a comparable substitute, or issue a refund for that specific item.

Pricing, Shipping, and Discounts: All prices are subject to change without prior notice. Shipping rates are calculated dynamically at checkout based on the weight and destination of your order. We reserve the right to adjust shipping rates, adjust delivery zones, and modify or discontinue promotional discounts—including introductory subscription discounts—at any time to reflect current operational costs.

Order Refusal and Verification: We reserve the right to refuse or cancel any order for any reason, including suspected fraud, errors in pricing, or product availability issues. If your order is canceled after your card has been charged, we will issue a full refund to your original payment method.

5. User Content and Conduct

Blog and Social Media: Our Site includes a blog and connects to our social media platforms. When you post comments, reviews, or other content, you agree not to post anything that is defamatory, abusive, offensive, or promotes harmful misinformation.

Content Licensing: By posting content on our Site, you grant us a non-exclusive, royalty-free license to use, reproduce, and share that content in connection with operating and promoting Heaven Sent Healthy Pet. We reserve the right to remove any user-generated content at our sole discretion.

6. Intellectual Property

All original content on the Site, including text, graphics, logos, images, digital downloads, and educational materials regarding holistic pet care, is the property of Heaven Sent Healthy Pet, LLC and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or commercially exploit this content without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Heaven Sent Healthy Pet, LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, the Site or from any products purchased through the Site. This includes, but is not limited to, damages relating to pet illness, injury, or property damage.

8. Indemnification

You agree to indemnify, defend, and hold harmless Heaven Sent Healthy Pet, LLC, its founders, employees, and affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms, your improper handling of our products, or your violation of any law or the rights of a third party.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in North Carolina.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Heaven Sent Healthy Pet, LLC

Wilmington, NC

HeavenSentHealthyPet@gmail.com

910-769-0051