Effective Date: February 20, 2026
 

Heaven Sent Healthy Pet, LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.HeavenSentHealthyPet.com (the "Site"), purchase our products, join our membership area, or interact with our digital tools and applications.

Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the practices described in this policy.
 

1. Information We Collect

We may collect information about you in a variety of ways when you interact with our Site:

• Personal Identification Information: When you create an account, make a purchase, or subscribe to our newsletter, we collect your name, email address, phone number, and shipping/billing addresses.

• Pet Information: To provide you with tailored holistic care guidance, you may choose to share details about your pets. This includes their breed, age, weight, dietary preferences, and specific health or chronic conditions entered into our product suggestion tools, pet profiles, or consultations.

• Payment Information: When you make a one-time purchase or set up a recurring subscription, your payment is processed securely through our third-party payment processor, Stripe. We do not collect or store your full credit card number or bank account details on our servers.

• Account and Community Data: If you join our membership area or comment on our blog, we collect your login credentials, profile information, and any user-generated content you choose to post.

• Automated Data (Cookies and Analytics): When you browse our Site, we automatically collect certain technical information, such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits. We use cookies and similar tracking technologies to improve your browsing experience.
   

2. How We Use Your Information

We use the information we collect to operate our business and provide a personalized experience for you and your pets. Specifically, we use your data to:

• Process and fulfill your orders, including auto-ship subscriptions.

• Generate customized product and diet recommendations based on your pet’s unique health profile.

• Manage your account and provide access to exclusive membership content.

• Communicate with you regarding your orders, shipping updates, or customer service inquiries.

• Send you marketing emails, newsletters, and promotional offers (you may opt out of these at any time).

• Monitor and analyze trends to improve our Site, product offerings, and customer service.

• Protect against fraudulent transactions and ensure the security of our Site.
   

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following situations:

• Service Providers: We share necessary data with trusted third-party vendors who assist us in operating our business, such as Stripe (payment processing), shipping carriers, email delivery services, and website hosting platforms.

• Legal Obligations: We may disclose your information if required by law, subpoena, or other legal processes, or if we believe it is necessary to protect the rights, property, or safety of Heaven Sent Healthy Pet, LLC, our customers, or others.

• Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as a business asset.
   

4. Data Security

We implement a variety of administrative, technical, and physical security measures to protect your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
 

5. Your Choices and Rights

• Account Information: You may review, update, or delete your account information at any time by logging into your account settings on the Site.

• Marketing Communications: You can opt out of receiving promotional emails from us by clicking the "unsubscribe" link at the bottom of any marketing email. You will still receive transactional emails regarding your orders and account.

• Cookies: Most web browsers are set to accept cookies by default. You can adjust your browser settings to decline cookies, but doing so may affect your ability to use certain features of our Site.
   

6. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.
 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date" at the top.
 

8. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

Heaven Sent Healthy Pet, LLC
Wilmington, NC
910-769-0051 
HeavenSentHealthyPet@gmail.com